FAQs

FAQ'S

How long is processing and shipping of a personalised item?

Personalised Items take between 7-10 working days due to the processing and creating of each unique piece. 

Shipping is then completed after this time, however please allow further time at busy periods such as Christmas, Mother's Day Etc.

If you required any further information on this please contact us at - contact@byjadewithlove.com

What are my shipping options?

DPD NEXT DAY DELIVERY (after dispatch) please download the DPD app to receive tracking/ and information for your parcel

DPD Standard Shipping (2 days after dispatch)

Evri - Standard Shipping (3-5 days)

Do you accept returns?

We do not offer refunds or returns as each item is personalised with names and details therefore we cannot re-sell unwanted items.  In the unlikely event that there is a problem with your order please contact us at - contact@byjadewithlove.com

What payment methods do you accept?

We currently accept PayPal, MasterCard and Visa credit cards, Klarna and Clearpay